Consolidated Desk Training IM Reference
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This class will go over how to do IM using Libraryh3lp's webchat and will also learn some of the differences between in person reference services and virtual reference services. Tricks for how to manage multiple patrons, transferring chats, and using canned responses will be shared. Virtual handouts will be given listing helpful information for typing speed/accuracy concerns and Instant Messaging netiquette tips.
This class meets in Hale 407.
Virtual handouts for this session can be found at Handouts from July 2008 Training
Power Point from class is here File:VRTrainingPresentationSummer09.ppt
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Tues July 7 11am |
Tues July 7 2pm |
Thu July 16 2pm |
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| Carolyn Hodgson | Jody Crocker | ||
| Donna Ekart | Gay Youngman | Livia Olsen | |
| Felisa Osburn | Laurel Littrell | Antoinette | |
| Charley | Rachel Crocker | Jane Schillie | |
| Lis Pankl | Kathryn Talbot | Jenny Dale | |
| Laura Bonella | Janice Barrons | Asha Muthukrishnan | |
| Steven Shelton | Debbie Wasinger | Sara K. Kearns | |
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Marcia Stockham |
Ellen Urton | Char Simser | |
| Leo Lo | Connie Kissee | Marty Hartford | |
| Dan Ireton | Jenny Furrey | ||
| Adam Wathen | Charles Yost | ||
| Thomas Bell | |||
